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make sure that gaming is safe and gives you control over your own life. Active users say that setting personalised deposit limits makes them keep 37% more of their monthly balance. Players can have steadier financial outcomes and less stress from not knowing what's going to happen by using customisable wagering limits and session duration reminders. For instance, the time-out feature lets you take breaks of 24 hours to 6 weeks right away, which helps you develop safer leisure habits. There are clear step-by-step instructions for changing your spending preferences to make sure they match your comfort level. Real-time updates to financial activity charts make every transaction—withdrawals, stakes, wins, and losses—more open. According to the European Association for the Study of Gambling, people who check their gambling activity once a week are less likely to act compulsively. To keep track of all changes, we suggest turning on account notifications. You can get free advice from certified professionals on how to reduce the risks that come with participating often. To protect vulnerable groups, age verification and strict privacy protection are always in place. Check your sessions on the account dashboard and set reminders for when you need to do a self-assessment. If you notice changes in how much you enjoy something or how much you spend, you can immediately exclude yourself from it. At every stage, you will be given contact information for outside support groups. All of the features meet the rules set by the UK Gambling Commission and the GDPR.
Setting your own limits helps you have a balanced experience. To change your maximum deposit or set a time limit, log in and go to the Account section. From the menu on the left, choose Limits & Preferences. Find the Deposit Limit field to manage your money. Type in your desired daily, weekly, or monthly limit here. Confirm your changes; they will take effect right away. You can always make restrictions tighter, but you might have to wait a while before they take effect. Use the Session Time Limit tool if you want to control how long your session lasts. Set a maximum time for each login session. When the timer goes off, you'll be logged out and told to take a break. Automated notifications keep you up to date on how much money you have left and how much time you have left. You can go back to the Limits & Preferences section if you want to change or review your choices. You can get help by live chat or email with the customer service team, which is available 24/7. Regularly checking your preferences helps you stay mindful and keep an eye on your entertainment budgets and time spent online.
The player dashboard makes it easy to keep track of your betting habits. Users can see a detailed activity log that shows every session, bet, win, and loss in order. This overview helps you spot patterns and make smart choices about how often to have sessions and how much to spend. You can see your transaction history over weekly, monthly, or custom date ranges. This lets you see if the stakes are going up or the play time is getting longer before it becomes a problem. Session Overview: The activity monitor shows the total time spent per visit and highlights sessions that are longer than normal. Setting up notifications for long play can help you take breaks when you need them or end the game when you need to. Integrated surveys are a type of self-evaluation tool that lets people check their behaviour from time to time. These questionnaires give you feedback right away, which can help you spot bad habits early on. Regularly checking in with yourself gives users the power to change how much they are involved before going beyond what they are comfortable with. Account Controls: If you want more structure, the self-exclusion feature blocks access for a set amount of time, from 24 hours to several months. Users can also set temporary time-outs, which let them block access to their account for set amounts of time with just one click. This helps them manage their time better and recover from intense sessions. Summaries of Transactions: Monthly statements are made automatically and show a clear breakdown of deposits, withdrawals, and game results. Going over these summaries can help with budgeting and show when spending might go over planned limits. Getting involved with these support functions helps people become more aware of their own behaviour and lowers the risk of getting too involved. Clear, real-time insights give the user full control, which makes it easier to keep the experience positive and long-lasting.
Finding problems early on makes it more likely that they can be fixed before they get worse. People should pay more attention to specific behaviours than to their general feelings. Keep an eye out for sudden increases in time or money spent on betting sites, especially if they go above personal limits or aren't noticed until later. It's important not to ignore early signs like forgetting how much money is being deposited or sessions that go on too long and mess up sleep patterns. Be on the lookout for people who try to get their money back often, which is called "chasing." This usually leads to higher bets and more frustration. Repeatedly borrowing money for gambling or not paying bills on time to do so are other signs of trouble. Changes in mood that aren't obvious, like being more irritable, keeping secrets about hobbies, or downplaying how they affect work, family, or school, are also important. Another sign is when your mood changes a lot after both wins and losses. People can notice changes in their pacing or risky patterns by proactively sharing activity records, setting reminders for regular check-ins, and involving trusted contacts. Getting professional help right away, instead of waiting for a noticeable decline, helps you get better faster and reduces the negative effects.
Players who want a structured break from gambling can use self-exclusion or cool-off tools right from their account dashboard. The "Exclusion" section of the account settings lets you pause activity for anywhere from one day to several years right away. The chosen length is automatically enforced, so account access and betting functions are stopped until the end of that time. The cool-off option lets you take a break for a short time. Options usually include 24 hours, 7 days, or 1 month. During a cool-off, you can't log in, and your money stays safe. Self-exclusion is a longer-term solution. Once it's activated, you can't reopen your account or make new ones until the exclusion period is over. All marketing communications stop, and customer service will not change the decision in any way. Users are asked to read the terms and conditions before confirming a break. This includes how the process affects open bets or withdrawals that are still going on. Confirmation means recognising the effect, following the rules, and making the experience clear. After self-exclusion, a reactivation request must go through a mandatory waiting and cooling period, and in many cases, you must contact support directly to make sure you are ready. The exclusion portal has links to accredited helplines and support groups if you need private advice before taking these steps. This method gives each user the power to make choices that are in line with their own needs, while also following strict rules to protect their health.
If you're worried about how you're playing or want to talk about your account, you can get expert help right away through our support channels. You can get answers to your questions right away through live chat, which is available 24/7 on the website. For more in-depth conversations, please use the email support address or ask for a call back by filling out the form on the help page. Our trained advisors take care of requests about account limits, activity reports, closing accounts, or taking breaks from playing. All conversations are private. Requests to block access or look at spending history are handled quickly and without any judgement. If it's hard to talk to someone directly, you can ask for written help or to get in touch with a trusted representative. You can also get help from well-known independent groups that are not part of the government:
Help, advice, and live chat are available 24/7. Call 0808 8020 133.
Get help in multiple languages through email and live chat.
Get help with practical tips, local treatment services, and a helpline at 0808 8020 133.
a global network of self-help groups, recovery meetings, and peer connections.
Get free, expert help with money problems that come up because of your gambling. Call 0808 808 4000.
These networks can also help family members or friends who are worried about someone. They offer private counselling and personalised interventions. The dedicated help page has up-to-date lists of all the people and organisations that can help, along with local contacts for more help. If you notice that your gaming is affecting your mood, finances, or relationships, you should ask for help. Professional teams are ready to help you at every step, whether you want direct advice from account managers or private, independent counselling from outside groups.
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